Student Complaints Policy
一道本不卡免费高清Regis University is a Jesuit Catholic University committed to excellence in its programs and services; it exists for the purposes of teaching and learning. It is accountable to its students, other constituents, and its institutional accrediting body to ensure that students have access to appropriate procedures for registering complaints regarding actions, decisions, and/or processes so their complaints may be deliberated and acted upon by appropriate University officials.
一道本不卡免费高清This policy applies to all Regis University students regardless of department, division, school, college, status, classification, type, or location. No retaliation shall be taken against a student who articulates a complaint.
Regis University designates its individual departments and operational units as responsible for receiving, investigating and potentially resolving student complaints. Depending upon the nature of the complaint, there are specific policies and procedures, as detailed below.
- Violations of the Student Code of Conduct or the Nondiscrimination and Sexual Misconduct Policy
The Regis University Student Handbook describes in detail information regarding judicial affairs, student grievances, conduct hearings, appeals and related procedures.
In accordance with the University’s Nondiscrimination and Sexual Misconduct Policy any complaint or grievance pertaining to discrimination against persons of a protected class or pertaining to sexual misconduct will be referred to the University’s Equal Opportunity & Title IX Coordinator for investigation. The Equal Opportunity & Title IX Coordinator shall maintain records of the appeals and of the disposition thereof.
- Academic Complaints
Most academic concerns can be resolved informally by speaking directly with the individual; this approach is encouraged. If the issue is not resolved, students who have a complaint against a faculty member or academic administrator regarding an academic concern are expected to pursue the complaint resolution processes established in their specific division, school, and college. College-specific complaint processes are published on the websites of each college and/or in the annually-published Course Catalog.
The five colleges of Regis University are the College of Business and Economics, College of Computer & Information Sciences (CC&IS), College of Contemporary Liberal Studies, Regis College and Rueckert-Hartman College for Health Professions.
For concerns pertaining to grades and/or progression, the decision of the College’s academic dean shall be final.
- Complaints Regarding Non-Academic Services
Students with a complaint regarding non-academic services must notify the person or head of the office responsible for the service to seek to resolve the situation by discussing the concern directly with the party involved within 30 calendar days of the incident and otherwise follow the procedures for appealing a decision within the unit. For example, concerns or appeals related to disability services, financial aid, parking or residence life must be addressed through the processes set up by those departments. For further information please call:
If there is not a formal procedure to appeal a particular decision, most concerns can be resolved by speaking directly with the individual. Therefore, a student with a grievance must first notify the person or office responsible to seek a resolution. Such notification should be in writing and should be submitted within 30 days of becoming aware of the grievance.
- Disability Services: 303.458.4941 or email@example.com
- Financial aid or tuition and fees: 303.458.4126 or 800.568.8932 or firstname.lastname@example.org
- Residence Life: 303.964.3628 or email@example.com
- Parking tickets: 303-964-5353 or firstname.lastname@example.org
- Bookstore: 303.458.4150 or email@example.com
- Cafeteria (Bon Appetite): 303.458.4196
In limited circumstances, a student may file a formal complaint using the policy identified below. The formal complaint must be filed within 14 days of the student receiving a unit level decision or appeal decision, whichever is final. Alternatively, if a student does not receive a reply from the unit, the student may file a formal complaint within 30 days of the initial written notification of a grievance to the unit. The only basis for a formal complaint is that the applicable policy or procedure has not been followed or applied.
Formal Instructional Complaints一道本不卡免费高清: Appeals of academic issues (other than grades or progression) beyond a college’s academic dean may be made in writing to the Office of the Provost within 14 calendar days of the decision of the unit’s dean or director, using the process described below. The Office of the Provost will make the final decision and will notify the student of the decision within 14 calendar days of receipt of the complaint, as described below.
Complete records of such formal academic complaints (other than grades or progression), and records of their disposition, are maintained by the Office of the Provost.
Formal Non-Instructional Complaints: Appeals of a non-academic decision beyond a unit’s dean or director may be made in writing to the Office of the Vice President of Mission and Chief of Staff within 14 calendar days of the head of the unit’s decision using the process described below. The Vice President of Mission and Chief of Staff will make the final decision and will notify the student of the decision within 14 days of receipt of the complaint, as described below.
Complete records of such formal non-academic complaints, and records of their disposition, are maintained by the Office of the Vice President of Mission and Chief of Staff.
Formal Complaint Process:
一道本不卡免费高清A formal complaint must be made in writing, and must include the following information:
- Student’s name, Regis I.D. number, mailing address, email address, and telephone number.
- A detailed description of the specific actions that constitute the basis for the complaint and the names and titles of those involved.
- The date(s) of the alleged actions.
- A list of witnesses, if any, including their contact information and the facts known by each.
- Documentation that supports the complaint.
- Evidence that the student has already attempted to resolve the concern through the informal dialogue and unit-level resolution, as described above.
一道本不卡免费高清Upon receipt of a formal complaint, the Office of the Provost or the Office of the Vice President for Mission and Chief of Staff , as appropriate, will acknowledge receipt of the complaint within seven (7) working days. Normally, complaints will be investigated and resolved within 14 calendar days.
The administrator in receipt of the complaint will advise the complainant if that timeline will not be met. The office in receipt of the complaint will issue a written determination of the complaint which will be provided to the student and the affected unit or other individual.
If it is evident the complaint has not been previously addressed by the appropriate college/school/division/unit for investigation and proposed resolution, the complaint may be referred to the correct level for a decision. The office that receives the complaint may overturn, modify, or uphold the previous decision made by the head of the unit.
The decision of the Office of the Provost or the Office of the Vice President for Mission and Chief of Staff shall be final.
It is the expectation of Regis University that students will find a fair and equitable resolution to complaints when following the complaint process as outlined above; however, if a student desires to take further action and in accordance with federal law (see 34 C.F.R 668.43 (b)), information for filing complaints with our accreditor and with each State agency that governs educational activity is found below.
Regis University is accredited by The Higher Learning Commission (HLC), one of six regional higher education institutional accreditors in the United States. Web: Mail: 230 South LaSalle Street, Suite 7-500 Chicago, IL 60604 Phone: 800.621.7440
HLC Complaint Process: www.hlcommission.org/HLC-Institutions/complaints.html.
Students may file complaints with the appropriate U.S. state governing board or commission that governs University educational activity. A list of appropriate state boards/commissions, as well as contact information and links to pertinent websites, is provided below. For questions regarding the appropriate state agency, please email firstname.lastname@example.org一道本不卡免费高清 for more information.
Alabama Commission on Higher Education
一道本不卡免费高清PO Box 302000
一道本不卡免费高清Montgomery, AL 36130-2000
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Phoenix, AZ 85007
一道本不卡免费高清Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Ave
一道本不卡免费高清Little Rock, AR 72201
California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, California 95834
Telephone: (833) email@example.com
For more information, you may also go to
Colorado Department of Higher Education
1560 Broadway, Suite 1600
一道本不卡免费高清Denver, CO 80202
The Office of Financial & Academic Affairs for Higher Education
61 Woodland Street
一道本不卡免费高清Hartford, CT 06105-2326
Delaware Department of Education
一道本不卡免费高清Higher Education Office
John G. Townsend Building
一道本不卡免费高清401 Federal Street
一道本不卡免费高清Dover, DE 19901
District of Columbia
District of Columbia Office of the State Superintendent of Education
Education Licensure Commission
一道本不卡免费高清810 First Street, NE
一道本不卡免费高清Washington, DC 20002
一道本不卡免费高清Florida Commission on Independent Education
325 W. Gaines Street
一道本不卡免费高清Tallahassee, FL 32399-0400
Georgia Nonpublic Postsecondary Education Commission
一道本不卡免费高清2082 E. Exchange Pl. #220
Tucker, GA 30084-5334
一道本不卡免费高清Hawaii State Board of Education
PO Box 2360
一道本不卡免费高清Honolulu, HI 96804
Idaho State Board of Education
650 West State Street
一道本不卡免费高清PO Box 83720
一道本不卡免费高清Boise, ID 83720-0037
Illinois Board of Higher Education
431 East Adams, 2nd Floor
一道本不卡免费高清Springfield, IL 62701-1404
Institutional Complaint Hotline: (217) 557-7359
Indiana Commission on Proprietary Education
Attn: Director of Regulatory Compliance
一道本不卡免费高清302 W Washington Street, Room E201
一道本不卡免费高清Indianapolis, IN 46204
Iowa College Aid
603 E. 12th Street, 5th Floor
一道本不卡免费高清Des Moines, IA 50319
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
一道本不卡免费高清Topeka, KS 66612-1368
Kentucky Council on Postsecondary Education
一道本不卡免费高清1024 Capital Center Dr. #320
Frankfort, KY 40601-7512
Louisiana Board of Regents
一道本不卡免费高清PO Box 3677
Baton Rouge, LA 70821-3677
一道本不卡免费高清Maine Department of Education
23 State House Station
一道本不卡免费高清Augusta, ME 04333-0023
一道本不卡免费高清Maryland Higher Education Commission
一道本不卡免费高清6 N. Liberty Street
Baltimore, MD 21201
一道本不卡免费高清Massachusetts Department of Higher Education
One Ashburton Place
一道本不卡免费高清Boston, MA 02108
一道本不卡免费高清Michigan Department of Labor & Economic Growth
Office of Postsecondary Services
一道本不卡免费高清Proprietary School Unit Staff
201 N. Washington Sq.
一道本不卡免费高清Lansing, MI 48913
一道本不卡免费高清Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211
Missouri Department of Higher Education
205 Jefferson Street
PO Box 1469
Jefferson City, MO 65102-1469
Montana University System
一道本不卡免费高清Office of the Commissioner of Higher Education
PO Box 203201
一道本不卡免费高清Helena, MT 59620-3201
一道本不卡免费高清Nebraska Coordinating Commission for Postsecondary Education
一道本不卡免费高清PO Box 95005
一道本不卡免费高清Lincoln, NE 68509-5005
Nevada Commission on Postsecondary Education
3663 East Sunset Road
一道本不卡免费高清Las Vegas, Nevada 89120
New Hampshire Higher Education Commission
101 Pleasant Street
Concord, NH 03301-3494
一道本不卡免费高清State of New Jersey
PO Box 542
Trenton, NJ 08625
New Mexico Higher Education Department
一道本不卡免费高清2048 Galisteo Street
Santa Fe, NM 87505
New York Office of College and University Evaluation
一道本不卡免费高清New York State Education Department
一道本不卡免费高清5 North Mezzanine
Albany, NY 12234
一道本不卡免费高清The University of North Carolina General Administration
Post-secondary Education Complaints
c/o Assistance Director of Licensure and Workforce Studies
910 Raleigh Road
Chapel Hill, NC 27514
一道本不卡免费高清North Dakota Department of Career and Technical Education
一道本不卡免费高清State Capitol - 15th Floor
600 E. Boulevard Ave. Dept. 270
一道本不卡免费高清Bismarck, ND 58505-0610
Ohio Board of Regents
30 East Broad Street, 36th floor
Columbus, OH 43215-3414
Oklahoma State Regents for Higher Education
一道本不卡免费高清655 Research Parkway
一道本不卡免费高清Oklahoma City, OK 73104
Oregon Office of Degree Authorization
1500 Valley River Drive, Suite 100
一道本不卡免费高清Eugene, OR 97401
Pennsylvania Department of Education
一道本不卡免费高清333 Market Street, 12th Floor
一道本不卡免费高清Harrisburg, PA 17126-0333
Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900
Rhode Island Board of Governors for Higher Education
一道本不卡免费高清80 Washington Street
Providence, RI 02903
一道本不卡免费高清South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
一道本不卡免费高清South Dakota Board of Regents
306 E. Capitol Ave, Suite 200
一道本不卡免费高清Pierre, SD 57501-2545
一道本不卡免费高清Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
一道本不卡免费高清Texas Workforce Commission
一道本不卡免费高清Career Schools and Colleges
一道本不卡免费高清101 East 15th Street, Room 226-T
Austin, TX 78778-0001
一道本不卡免费高清Texas Higher Education Coordinating Board
一道本不卡免费高清1200 E. Anderson Lane
一道本不卡免费高清Austin, TX 78752
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111
Vermont Department of Education
一道本不卡免费高清State Board of Education
一道本不卡免费高清120 State Street
一道本不卡免费高清Montpelier, VT 05620-2501
一道本不卡免费高清State Council of Higher Education for Virginia
101 N. 14th St., 9th Floor
James Monroe Building
Richmond, VA 23219
一道本不卡免费高清Washington Higher Education Coordinating Board
917 Lakeridge Way
PO Box 43430
Olympia, WA 98504-3430
West Virginia Higher Education Policy Commission
一道本不卡免费高清1018 Kanawha Blvd E., Ste 700
一道本不卡免费高清Charleston, WV 25301-2800
Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
一道本不卡免费高清P.O. Box 8696
Madison, WI 53708 - 8696
Wyoming Department of Education
一道本不卡免费高清2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050